Our policy allows for returns within 30 days. If 30 days have passed since the purchase date, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases. Other non-returnable items include: * Gift cards * Downloadable software products * Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. In certain situations, only partial refunds are granted (if applicable): * Books with obvious signs of use * CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record that has been opened. *

Any item not in its original condition, damaged, or missing parts for reasons not due to our error. * Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at: innovation@gssolar.eu.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at innovation@gssolar.eu and send your item to: Via Casoni 6, 36030 Monte di Malo, VI, Italy.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping

To return your product, you should mail it to: Via Casoni 6, 36030 Monte di Malo, VI, Italy.  
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.